General Information
Anytime. If you join in the middle of the month, your fees will be adjusted or prorated to reflect the number of days left in that month (you will hear us use the term “prorated” when we refer to billing in months that have more/less days included in your classes).
No worries! You can change your class day or time at any time as long as there’s availability. Just call the office at 530-759-1214 or stop by the Sales Desk and speak with a Sales Team Member.
If you leave for an extended time, we may be able to stop and restart your lessons. Keep in mind that your restarted lesson may need to be at a different day or time. Please call the office at 530-759-1214 or speak with a Sales Team Member at the Sales Desk if you need to miss your lessons for more than two weeks in a row.
SwimAmerica observes some DJUSD school holidays. Please check our calendar (online or at Sales) for specific dates the pool and gym are closed and lessons are canceled (again, your fees will be adjusted to reflect the number of classes offered that month).
You can perform class changes in your portal by navigating to your student’s enrollment tab and clicking on “Transfer Enrollment.” If you run into any trouble with class transfers, please contact us here or call us at (530) 759-1214.
In many cases, when a swimmer moves up a level, the current swim class (instructor and other children) will continue to work for them because many levels are grouped together (such as Level 1-2-3). Class and level changes do not happen automatically. Your Head Coach will let you know if you need to move to another class. You will do this at the Sales Desk. There may be an opening at the same day and time, or we may need to find another day and time that will work for you.
Please discuss this with your Head Coach. You can also call 530-759-1214, or stop by the Sales Desk to change your class time. You can sign up for a new class and update family information online.
Stop by the Sales Desk or complete the withdrawal form HERE. Withdrawals must be submitted by the 25th of the month to avoid being billed for the following month.
We accept Visa, MasterCard and Discover. eChecks may be used for monthly debit runs.
To receive pricing for a “perpetual” lesson and guarantee your lesson time each week, we must have a credit card or bank account number so that we can bill your fees automatically at the beginning of the month. Most families find this service convenient and easy, and since we follow security protocols established by law and our bank, your financial information is safe.
Our advertised monthly fees are based on a four-week month. If your regular lesson falls on a holiday, your auto-payment will be prorated to reflect the closure. If a month has an extra week and you end up with 5 lessons, your monthly charge will reflect the additional lesson for that month.